Last Updated: October 26, 2026<\/strong><\/p>\n At Ducca Home, customer satisfaction is one of our priorities. We aim to manage our sales, delivery, return, and cancellation processes in a transparent and professional manner.<\/p>\n Distance sales made through www.duccahome.com<\/a> are governed by Turkish Consumer Protection Law No. 6502 and the applicable Regulation on Distance Contracts.<\/p>\n Return and cancellation conditions may vary depending on the characteristics of the purchased product, the sales method, and applicable legislation.<\/p>\n If you wish to cancel your order, please contact us at info@duccahome.com<\/a> or through our customer service team.<\/p>\n Cancellation requests for standard products are assessed according to the preparation and delivery status of the order.<\/p>\n For products manufactured according to specific measurements, colors, fabrics, or individual customer requirements, cancellation conditions depend on the nature of the order and applicable legal provisions.<\/p>\n All statutory consumer rights remain reserved.<\/p>\n For products purchased through distance sales that are not subject to statutory exceptions, consumers have the right to withdraw from the contract within 14 days of receiving the product<\/strong>, without providing a reason or paying a contractual penalty.<\/p>\n The right of withdrawal may also be exercised before delivery.<\/p>\n It is sufficient to send a clear withdrawal notification in writing or through a durable medium within the applicable period.<\/p>\n You may submit your request to info@duccahome.com<\/a>.<\/p>\n Unless Ducca Home offers to collect the product, it must be returned within 14 days after the withdrawal notification.<\/p>\n Certain products manufactured according to a customer’s individual requirements may be exempt from the statutory right of withdrawal under Article 15 of the Turkish Regulation on Distance Contracts.<\/p>\n Examples include:<\/p>\n However, the fact that a standard product has been ordered or sourced specifically for a customer does not automatically exclude the statutory right of withdrawal.<\/p>\n Statutory rights relating to defective or non-conforming products remain unaffected.<\/p>\n To request a return, please email the following information to info@duccahome.com<\/a>:<\/p>\n Our team will review your request and provide instructions regarding the return process.<\/p>\n Returns under the statutory right of withdrawal will be processed in accordance with applicable consumer protection legislation.<\/p>\n If your delivered product is damaged, defective, missing parts, or does not conform to the sales agreement, please contact our customer service team.<\/p>\n Providing photographs of the issue, where possible, can help facilitate the assessment.<\/p>\n Under Turkish Consumer Protection Law No. 6502, consumers may exercise the following statutory remedies for defective products, subject to applicable legal conditions:<\/p>\n Applicable legal conditions and exceptions remain in force. Your statutory rights regarding defective goods are fully reserved.<\/p>\n Returns of large furniture items may require special transportation, disassembly, and packaging arrangements.<\/p>\n For the safe handling of your return, please contact our customer service team to obtain information about delivery and collection arrangements.<\/p>\n Return transportation costs are determined in accordance with the pre-contractual information provided for distance sales and applicable legislation.<\/p>\n Consumers will not be charged costs contrary to their statutory rights when returning defective products.<\/p>\n Where the statutory right of withdrawal is validly exercised, refunds will be processed within the periods prescribed by applicable legislation.<\/p>\n For returned goods, the statutory refund period is generally 14 days from the date the product is handed to the carrier specified in the pre-contractual information, subject to applicable legal provisions.<\/p>\n Unless otherwise required by law, refunds will be made using the original payment method without imposing additional charges on the consumer.<\/p>\n The time required for the refunded amount to appear in your bank or card account may depend on the processing procedures of your financial institution.<\/p>\n For purchases made at our physical store, an unconditional right to return or exchange non-defective products is not automatically required by law.<\/p>\n Voluntary return or exchange requests are assessed according to the sales conditions communicated at the time of purchase.<\/p>\n Statutory rights relating to defective products remain unaffected.<\/p>\n For assistance with returns, exchanges, or cancellations, please contact us.<\/p>\n Ducca Home<\/strong><\/p>\n Address:<\/strong> Tosmur Mahallesi, \u0130brahim Bilgen Caddesi No:23, 07469 Alanya \/ Antalya, T\u00fcrkiye<\/p>\n Phone:<\/strong> +90 242 514 24 00<\/p>\n Email:<\/strong> info@duccahome.com<\/a><\/p>\n1. General Information<\/h2>\n
2. Order Cancellation<\/h2>\n
3. Right of Withdrawal and Return Period<\/h2>\n
4. Custom-Made and Personalized Products<\/h2>\n
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5. Return Procedure<\/h2>\n
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6. Damaged, Incomplete, or Defective Products<\/h2>\n
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7. Delivery and Assembly<\/h2>\n
8. Refunds<\/h2>\n
9. In-Store Purchases<\/h2>\n
10. Contact Information<\/h2>\n